How do you handle missed pickups?
You text or call the owner. Same-day re-service is the default. No ticket queue, no "we'll get it next route." If it's our miss, we fix it that night or the next morning, depending on what time we hear from you. We log every miss on your monthly report so you can see the trend (it stays near zero).
Are you insured?
Yes. We carry general liability insurance and can provide a current COI on request, including listing your property's required additional insureds. We're also licensed in the State of Florida.
What's your contract structure?
Standard agreements run month-to-month or 12-month, with a 30-day exit clause either direction. We don't believe in trapping properties in multi-year contracts. If we're not performing, you should be able to leave. Pricing is per occupied unit, billed monthly.
How do you compare to Valet Living or Casella?
Same service, smaller company. The trade-off: with the national vendors you get a brand and a portal, but the local route crew may turn over often, and missed-pickup escalation goes through corporate. With us, the owner is on your property a few times a year and answers his cell. We've kept properties for years because of that, not in spite of it.
Are you on NetVendor or other vendor credentialing platforms?
Yes. We're SAM registered and can complete onboarding through NetVendor, RealPage Vendor Credentialing, Compliance Depot, and similar platforms. Send us your requirements and we'll handle it on our side, usually within a few business days.
